{"id":12,"date":"2026-02-20T11:54:31","date_gmt":"2026-02-20T10:54:31","guid":{"rendered":"https:\/\/unsecretdefamille.com\/?page_id=12"},"modified":"2026-07-05T18:14:27","modified_gmt":"2026-07-05T16:14:27","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/unsecretdefamille.com\/fr_ca\/remboursements_retours\/","title":{"rendered":"\u27a1\ufe0f Politique de remboursements et de retours"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>Droit de r\u00e9tractation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l\u2019article L221-5 du Code de la consommation, vous disposez d\u2019un d\u00e9lai de <strong>14 jours \u00e0 compter de la r\u00e9ception de votre commande<\/strong> pour effectuer un retour.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Au-del\u00e0 de ce d\u00e9lai, aucun retour ne pourra \u00eatre accept\u00e9.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas de probl\u00e8me (article d\u00e9fectueux, erreur de commande\u2026), vous disposez de <strong>3 jours<\/strong> pour nous contacter \u00e0 l\u2019adresse suivante :<br>\ud83d\udce9 <a>contact@unsecretdefamille.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Conditions de retour<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles doivent \u00eatre retourn\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Neufs, non port\u00e9s et non lav\u00e9s<\/li>\n\n\n\n<li>Avec leurs \u00e9tiquettes d\u2019origine<\/li>\n\n\n\n<li>Dans leur emballage d\u2019origine<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Les articles suivants ne seront pas accept\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Port\u00e9s, ab\u00eem\u00e9s, salis ou endommag\u00e9s<\/li>\n\n\n\n<li>Sans \u00e9tiquette<\/li>\n\n\n\n<li>Pr\u00e9sentant une odeur (parfum, cigarette, nourriture\u2026)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Articles non remboursables<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour des raisons d\u2019hygi\u00e8ne, les articles suivants ne sont <strong>ni repris ni \u00e9chang\u00e9s ni rembours\u00e9s<\/strong> (sauf d\u00e9faut) :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bijoux<\/li>\n\n\n\n<li>Chaussettes<\/li>\n\n\n\n<li>Accessoires cheveux<\/li>\n\n\n\n<li>Collants<\/li>\n\n\n\n<li>\u00c9charpes et foulards<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c Les articles sold\u00e9s ou en promotion ne sont pas repris ni \u00e9chang\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u274c Les avoirs et cartes cadeaux ne sont pas remboursables.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Comment effectuer un retour ?<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Faire une demande de retour<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Envoyez un email \u00e0 :<br>\ud83d\udce9 <a href=\"mailto:contact@unsecretdefamille.com\">contact@unsecretdefamille.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avec les informations suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nom et pr\u00e9nom<\/li>\n\n\n\n<li>Date d\u2019achat<\/li>\n\n\n\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Articles concern\u00e9s<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 Vous pouvez envoyer votre colis sans attendre de confirmation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Envoyer votre colis<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Dans votre colis, merci d\u2019inclure :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le bon de commande<br>OU<\/li>\n\n\n\n<li>Une feuille avec : nom, num\u00e9ro de commande et articles retourn\u00e9s<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udccd Adresse de retour :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">UN SECRET DE FAMILLE<br>7 R\u00e9sidence de Menez Queldren<br>29710 Landudec<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Nous ne sommes pas responsables des colis perdus.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Article d\u00e9fectueux ou erreur de commande<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez re\u00e7u un article d\u00e9fectueux ou incorrect, contactez notre service client :<br>\ud83d\udce9 <a>contact@unsecretdefamille.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nous trouverons rapidement une solution adapt\u00e9e.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Service client (SAV)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cette adresse est d\u00e9di\u00e9e aux demandes suivantes :<br>\ud83d\udce9 sav@unsecretdefamille.com<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Suivi de commande<\/li>\n\n\n\n<li>Probl\u00e8me de livraison<\/li>\n\n\n\n<li>Article d\u00e9fectueux<\/li>\n\n\n\n<li>Retour ou \u00e9change<\/li>\n\n\n\n<li>Carte cadeau<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u26a0\ufe0f Aucune demande ne sera trait\u00e9e via Messenger.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Remboursement<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et valid\u00e9, le remboursement est effectu\u00e9 sous <strong>15 jours<\/strong>, selon les conditions de retour.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/unsecretdefamille.com\/wp-content\/uploads\/2026\/02\/retour-produit.png\" alt=\"\u27a1\ufe0f Politique de remboursements et de retours\" class=\"wp-image-122\" style=\"width:145px;height:auto\" srcset=\"https:\/\/unsecretdefamille.com\/wp-content\/uploads\/2026\/02\/retour-produit.png 225w, https:\/\/unsecretdefamille.com\/wp-content\/uploads\/2026\/02\/retour-produit-150x150.png 150w, https:\/\/unsecretdefamille.com\/wp-content\/uploads\/2026\/02\/retour-produit-100x100.png 100w, https:\/\/unsecretdefamille.com\/wp-content\/uploads\/2026\/02\/retour-produit-50x50.png 50w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/><figcaption class=\"wp-element-caption\">\u27a1\ufe0f Politique de remboursements et de retours \u27a1\ufe0f Conform\u00e9ment au Code de la consommation (voir sur le site officiel : <a href=\"https:\/\/www.service-public.fr\">https:\/\/www.service-public.fr<\/a>)   <\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Droit de r\u00e9tractation Conform\u00e9ment \u00e0 l\u2019article L221-5 du Code de la consommation, vous disposez d\u2019un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour effectuer un retour. Au-del\u00e0 de ce d\u00e9lai, aucun retour ne pourra \u00eatre accept\u00e9. En cas de probl\u00e8me (article d\u00e9fectueux, erreur de commande\u2026), vous disposez de 3 jours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>boutique v\u00eatements femme homme<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez Un Secret de Famille, votre boutique de v\u00eatements femme &amp; homme. 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